FREQUENTLY ASKED QUESTIONS
FINISH : RAW VS WAXED
Raw & Waxed have the exact same appearance of natural steel. The difference is a rust preventative coating. See specifics below.
RAW: Can be spray painted, powder coated or clear coated. WILL rust without some type of finishing coat applied.
WAXED: Our wax is hand-applied, set and polished. Waxing preserves the natural look of the steel, while protecting against rust. Cannot be painted or powder coated after application. CHARGE OF $2.00 PER LEG FOR COATING.
We can offer powder coating in virtually any colour. We use the RAL colour chart for accuracy in colour requested. Any order requiring powder coating must be emailed and we will get you a quote.
We use Canada Post for most of our shipping needs. We ship to all provinces in Canada and offer service to our American neighbours through our ETSY account here. Shipping prices have been determined based on weight, package size and shipping destination. Add items to your cart to see shipping price to your destination.
Rush shipping is available at a 25% rate increase and shipped via FEDEX. Please email if you're in need of rush shipping.
We ship daily to the states and are happy to provide any order to anywhere in the world. Shipping rates for the states and anywhere else are not reflected in the shipping offered on this site. If we receive an order shipping anywhere but Canada, we will contact you with an adjusted shipping amount for your location. Our American neighbours can order easily from our Etsy site here.
We are happy to provide local pickup for those wanting to avoid shipping cost. Please contact us via email to place and arrange a local pickup order.
Purchasing bulk or wholesale provides furniture makers and manufactures with the best possible pricing we offer. By purchasing in bulk you save by taking advantage of discounted legs and the reduced rate of combined shipping. We offer preconfigured bulk packages listed on the site. For larger quantities or multiple sizes of legs, EMAIL US to get a discounted quote.
Our Classic hairpin legs from 4" to 20" can easily handle 200 lbs. The longer length Classic legs may sway under that weight. For ultimate strength, at any length, we recommend using our Three Rod hairpin legs. The 40" Three Rod leg can easily handle 200 lbs and as the length goes down, the strength goes up.
Depending on stock levels, orders may take up to 7 business days to prepare. However, typically legs are shipped out in 3 - 5 business days. Shipping time is determined by location, but is usually 2-4 days. If you need something ASAP, please contact us regarding quickest production time and rush shipping.
We accept returns and will issue a full refund, minus shipping cost. Customer is responsible for return shipping and any other associated cost. Refunds will be issued as soon as the legs are received. We do not issue refunds for custom orders.
Brackets are 5 X 5", CNC punched (mechanically cut and therefore exactly the same) in 11 gauge steel. Our brackets are unique in that they are predrilled with 12 mounting holes. Twelve mounting holes offers multiple mounting options and is especially good for clients attaching to thin tops so that multiple screws can be used for a tight, firm hold. This feature is also good for clients with large heavy tops, by using 12, more than the standard 3 screws, to attach securely.
We do not include screws because of the varied lengths required for projects. We recommend using #10 pan head screws at whatever length is best for the thickness of your tabletop.
We accept payments through Paypal, Apple Pay and credit cards securely processed through Stripe.
We LOVE custom orders. If you can dream it up, we can probably make it. Some of our recent custom projects include: bathroom vanities, large steel door handles, various dining, coffee and workstation table bases, floor and table lamps, public sculptures and bike racks. Contact us directly and we can work with you to make it happen.